betboo Privacy Policy

1. Introduction

betboo ("betboo," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the betboo Platform, accessible at https://betboo.cc. This Privacy Policy ("Policy") describes how betboo collects, uses, stores, discloses, and safeguards your personal information when you access or use our online casino, sports betting, and related services (collectively, the "Platform").

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC). By registering for a betboo account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with this Policy, please do not use the betboo Platform. For questions or concerns, please contact our Data Protection Officer at the details provided in Section 14.

2. Data We Collect

betboo collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name, date of birth, and gender
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence)
• Email address, mobile number, and residential address
• Username and encrypted password

2.2 Financial Data

• GCash account number, PayMaya account details, or bank account information (BPI, BDO, Metrobank)
• Deposit and withdrawal transaction history
• Account balance and betting history

2.3 KYC & Verification Data

• Copies of government-issued photo identification documents
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or liveness verification images where required

2.4 Technical & Usage Data

• IP address, device type, browser type, and operating system
• Pages visited, session duration, and clickstream data
• Geolocation data (country/region level) to verify eligibility
• Cookie identifiers and similar tracking technologies

2.5 Communications Data

• Records of your communications with betboo customer support
• Feedback, survey responses, and promotional opt-in preferences

3. How We Use Your Data

betboo processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your betboo account, including verifying your identity and age (21+ requirement).
• Service Delivery: To provide access to casino games, sports betting markets, and all other features of the betboo Platform.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine laws and regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
• Responsible Gaming: To monitor gaming behaviour and enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your inquiries, complaints, and support requests.
• Marketing & Promotions: To send you promotional offers, bonuses, and updates about betboo — only where you have provided your consent to receive such communications.
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the betboo Platform.

4. Legal Basis for Processing

betboo processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the betboo Platform and its services.
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations, PAGCOR requirements, and NPC guidelines.
• Legitimate Interests: Processing is necessary for betboo's legitimate interests, including fraud prevention, security, and platform improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, betboo relies on your freely given, specific, and informed consent. You may withdraw consent at any time.

5. Data Sharing

betboo does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to facilitate deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other government bodies where disclosure is required by law.
• Law Enforcement: Philippine law enforcement agencies where betboo is legally compelled to disclose information.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on betboo's behalf under strict data processing agreements.
• Professional Advisers: Legal, accounting, and auditing firms engaged by betboo, subject to professional confidentiality obligations.

All third-party service providers engaged by betboo are contractually required to implement appropriate technical and organisational measures to protect your personal data and to process it only in accordance with betboo's instructions.

6. Cookies & Tracking Technologies

betboo uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and improve your experience.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality (e.g., session management, login state).
• Performance & Analytics Cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymised.
• Functional Cookies: Remember your preferences (e.g., language, display settings) to personalise your experience.
• Marketing Cookies: Used to deliver relevant promotions and offers. These are only set with your consent.

6.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the betboo Platform. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

betboo retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, betboo will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8. Data Security

betboo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the betboo Platform.
• Encryption of sensitive data at rest, including financial information and KYC documents.
• Role-based access controls limiting employee access to personal data to those with a legitimate business need.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication (MFA) for internal systems and administrative access.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC requirements.

While betboo takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your betboo login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

9. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by betboo:

• Right to Be Informed: You have the right to be informed of how your personal data is collected, used, and processed — which is the purpose of this Policy.
• Right of Access: You may request a copy of the personal data betboo holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betboo's legal and regulatory retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to betboo's overriding legitimate grounds.
• Right to Data Portability: You may request that betboo provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe betboo has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. betboo will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10. Children's Privacy

The betboo Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. betboo does not knowingly collect personal data from individuals under the age of 21. If betboo becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended and the data will be deleted in accordance with our data disposal procedures.

If you are a parent or guardian and believe that your child has registered on the betboo Platform, please contact us immediately at the details provided in Section 14 so that we can take appropriate action.

11. International Data Transfers

betboo's primary operations are based in the Philippines. However, some of our third-party service providers — including cloud infrastructure and KYC verification providers — may process your personal data in jurisdictions outside the Philippines. Where such transfers occur, betboo ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.

By using the betboo Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, provided that such transfers are conducted in compliance with the Data Privacy Act of 2012 and NPC guidelines.

12. Third-Party Links

The betboo Platform may contain links to third-party websites or services for informational purposes. betboo is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected by betboo through the betboo Platform.

13. Changes to This Policy

betboo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or regulatory obligations. When material changes are made, betboo will notify registered players via email or a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page.

Your continued use of the betboo Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure by contacting our support team.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or betboo's data processing practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.